Help centre
Guides, answers and a way to reach a person
Most questions have a short answer. The ones that do not are usually about how your specific business works — for those, write to us and we will look at it with you.
We answer in English, usually the same working day.
Start here
Four things worth doing in your first hour. In that order.
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1. Load your catalogue
Import from a spreadsheet or add a few items by hand to try it. Photos and categories can come later.
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2. Set your rates
Hourly, daily or weekly, plus deposits and any late-return rules you use.
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3. Add your contract
Paste your agreement into the editor and add the placeholders so it fills itself.
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4. Invite your team
Create users, pick roles and decide who can discount and refund.
Browse by area
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Bookings and availability
Calendars, reservations, extensions, early returns and how availability is calculated.
Read more Bookings and availability -
Inventory and kits
Items, serial numbers, categories, kits and item-level history.
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Money
Rates, discounts, deposits, late fees, part-payments and shift cash-up.
Read more Money -
Repairs
Job cards, parts, downtime and damage carried over from a rental.
Read more Repairs -
Mobile app
Scanning, condition photos, signatures and taking payment away from the desk.
Read more Mobile app -
Website and API
Booking widget setup, storefront links and the REST API.
Read more Website and API
Questions we get most
Can I take a cash deposit and track it?
Yes. Set a deposit amount on the rental, mark it as taken at handover and as returned at the end. Deposits held show as a separate figure so they never get mixed up with revenue.
Can I use my own rental agreement?
Yes. Paste your contract text into the document editor once and drop in the placeholders for customer, dates, items and totals. Every rental then prints your agreement, filled in.
How do I import my existing inventory?
From a spreadsheet. Map your columns to items, categories, rates and serial numbers, then run the import. Send us the file if the mapping is awkward and we will do it with you.
Can two people book the same item by mistake?
No. Availability is calculated per unit and checked at the moment of booking, whether it comes from the counter, the mobile app or the website widget.
How do late returns and fines work?
Set a late fee rule per item or per category. When a rental runs past its return time the charge is calculated automatically and added to the balance.
Can I limit what my staff can see?
Yes. Roles control who can discount, refund, see financial reports, edit inventory or close shifts, and you can scope a user to a single location.
Does it handle kits and sets?
Yes. Group items into a kit and hire the kit as one line. Availability accounts for every component, so a kit cannot be booked if one part is out.
What currencies are supported?
The product runs in ten currencies today, including USD, EUR, GBP, KZT, UZS, GEL, AZN, BYN, THB and RUB. Each location works in its own currency.
Still stuck?
Write to hello@rentinhand.com with your account name and what you were trying to do. Screenshots help.
Free for 7 days. No card required.